Step 1: Understand basic customer information
Step 2: Provide timely and accurate consulting services and product information to customers, answer their questions and assist them in selecting suitable products.
Provide customized and comprehensive solutions for customers based on their personalized needs
We have always adhered to the service philosophy of "customer-centric, integrity-based", providing you with high-quality after-sales service to meet your needs and expectations.
Thank you for choosing our products and services. We will promptly provide you with after-sales service guarantee reminders and notifications.
Please provide a detailed description of the faults that occurred during the use of the product, along with pictures or videos of the faulty product, including the product nameplate, barcode, faulty area, and installation pictures.
Propose a solution within 48 hours based on the received product malfunction pictures and information.